Till Minder Support

Cash drawer counts made easy — for cashiers, managers, and small business owners.

Need help? Email us at katatonikdev@gmail.com. We typically respond within 1–2 business days.

Subscriptions

What's included in the free tier?

The free tier lets you save up to 14 sessions so you can try every feature. After that, choose a subscription to keep using the app.

What do the paid tiers include?

• Basic ($14.99/year) — Unlimited counts and reports.

• Pro ($24.99/year) — Multi-user (cashiers, drawers, PINs), iCloud sync, bank deposit tracking with receipt scanning, advanced reports, archive restore.

• Pro+ ($29.99/year) — Everything in Pro plus all 7 international currencies (USD, EUR, GBP, CAD, AUD, MXN, JPY).

How do I cancel my subscription?

On your iPhone or iPad: Settings → tap your name → Subscriptions → Till Minder → Cancel Subscription. Your access continues until the end of the current billing period.

How do I restore my subscription on a new device?

Sign in to the same Apple ID, install Till Minder, and your subscription will be detected automatically. There's no separate Restore button needed.

Multi-User Setup (Pro)

How do I add cashiers and drawers?

Open the gear icon → Cashiers (or Drawers) to add team members and registers. You can require PINs and choose between Open mode (any cashier, any drawer) or Assigned mode (cashiers restricted to their drawer).

Can multiple managers use the same iPad?

Yes. Set up each manager in the Cashiers list with the Manager toggle on. Each sign-in shows their name on counts.

The Safe and Bank Deposits

What is The Safe?

The Safe tracks all the cash you've collected from closing counts plus any manual cash-in/cash-out adjustments. It shows your pending balance — what's physically in your safe waiting to be deposited.

How do Bank Deposits work? (Pro)

When you make a trip to the bank, open Settings → Deposits → Bank Deposits. Select which closing counts are included in the drop, scan the bank receipt with your camera, and save. Those items will be marked "Deposited" in The Safe and the receipt is stored for your records.

iCloud Sync (Pro)

How do I enable iCloud sync?

Make sure iCloud Drive is enabled in iPhone/iPad Settings. In Till Minder, open Settings → Multi-Device → toggle iCloud Sync on. Restart the app to take effect.

Why isn't my data syncing?

iCloud sync requires all devices to be signed into the same Apple ID with iCloud Drive enabled and an active Wi-Fi connection. Force-quit and reopen the app on each device to trigger a sync. Sync can take a few minutes on first run.

Data and Privacy

Where is my data stored?

All data stays on your device. If you enable iCloud Sync, it's also stored in your personal iCloud account. We never receive or store your data on any server.

How do I export my data?

From the Reports or History screen, tap the share icon. You can export as Plain Text, PDF, or CSV.

How does the Data Archive work?

Open Settings → Data Archive. Choose your fiscal year and run an annual archive to bundle older sessions, safe transactions, and bank deposits into a folder on iCloud Drive (visible in the Files app under "Till Minder"). Pro users can restore from an archive if needed.

Troubleshooting

The app won't open or crashes on launch.

Make sure your iPhone or iPad is running iOS 17 or later. If the issue persists, force-quit the app and reopen. If it still crashes, please email us with your device model and iOS version.

I lost data after updating.

If you had iCloud Sync enabled, sign in to the same Apple ID and your data should reappear. If you ran an Archive, you can restore from it in Settings → Data Archive (Pro). For anything else, please email us.

The receipt scanner doesn't work.

Make sure you've allowed camera access in iPhone/iPad Settings → Till Minder → Camera. You can also choose a photo from your library instead.

I'm not seeing my Pro features after subscribing.

Force-quit and reopen the app. If features still aren't available, check Settings → Subscription in the app and confirm your tier is shown. Email us if it's still not working.

Feature Requests and Bug Reports

We love hearing how Till Minder fits into your workflow. Send feature ideas or bug reports to katatonikdev@gmail.com. Please include your device model, iOS version, and a description of what happened.

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